Privacy Policy

Privacy Policy

What kind of personal data does Villa Cascata collect?

We can’t help you book the perfect stay without information, so when you use our services there are certain things we ask for. This is typically routine information – your name, preferred contact details, the names of the people travelling with you and your payment information. You might also decide to submit additional information related to your upcoming stay (for example, your anticipated arrival time).

In addition to this, we also collect information from the computer, phone, tablet or other device you use to access our services. This includes the IP address, the browser you’re using and your language settings. There are also situations in which we receive information about you from others or when we automatically collect other information.

Villa Cascata is GDPR compliant as set out by EU regulation 2016/679 (General Data Protection Regulation).

This is the general overview but if you’d like to know more about the information we collect, we go into more detail below.

 

Why does Villa Cascata collect and use your personal data?

The main reason we ask you for personal details is to help you organise your reservations with us and ensure you get the best service possible.

We also use your personal data to contact you about the latest deals, special offers and other products or services we think you might be interested in. There are other uses, too. If you’d like to find out what they are, read on for a more detailed explanation.

 

How does Villa Cascata share your data with third parties?

There are different parties integrated into Villa Cascata’s services, in various ways and for various reasons. The primary reason we share your data is to supply the our partners and suppliers with the relevant information to complete your reservation and to fulfil your booking requests.

In some cases, if we’re required to by law, we might share your data with governmental or other authorities.

 

How does Villa Cascata make use of social media?

The use of social media may be integrated into villacascta.com services in various ways. These will involve us collecting some of your personal data or the social media provider receiving some of your information.

 

What security and retention procedures does Villa Cascata put in place to safeguard your personal data?

We have implemented a range of procedures to prevent unauthorised access to, and the misuse of, personal data that we process.

How can you control the personal data you’ve given to Villa Cascata?

You have the right to review the personal data we keep about you at any time. You can request access to or deletion of your personal data by contacting us at [email protected].

What kind of personal data does Villa Cascata collect?

Depending on the law that applies to you, we might be required to provide some additional information.

Personal data you give to us.

Villa Cascata collects and uses information you provide to us. When you make a reservation, you are (at a minimum) asked for your name, home address, phone number and email address.

Depending on the reservation, we may also ask for your payment information, date of birth, the names of the people travelling with you and any preferences you might have for your stay with us.

If you need to get in touch with us through email, telephone or a different way (such as social media) we’ll collect information from you there, too. This applies whether you are contacting us with feedback or asking for help using our services.

You might also be invited to write reviews to help inform others about the experiences you had on your stay. When you write a review on the villacascta.com platform, we’ll collect any information you’ve included, along with your display name.

If you create a user account, we’ll also store your personal settings, and reviews of previous bookings. This saved data can be used to help you plan and manage future reservations or benefit from other features only available to account holders (such as incentives or other benefits).

Personal data we collect automatically.

Whether or not you end up making a reservation with us, when you visit our websites or apps we automatically collect certain information. This includes your IP address, the date and time you accessed our services, and information about your computer’s hardware and software (such as the operating system, the internet browser used, software/application version data and your language settings). We also collect information about clicks and which pages have been shown to you.

If you’re using a mobile device, we collect data that identifies the device. When you make a reservation using this kind of device, our system registers which site you came from when you entered the villacascata.com website.

 

Why does Villa Cascata collect and use your personal data?

We use the information collected about you for a variety of purposes. Your personal data may be used in the following ways:

1. Reservations: first and foremost, we use your personal data to complete and administer your online reservation – which is essential for what we do. This includes sending you communications that relate to your reservation, such as confirmations, modifications and reminders

2. Customer service: responding to any questions you might have about your reservation and stay at Villa Cascata (or any other queries, for that matter).

3. Marketing activities: We use your information for marketing activities. These activities include:

• • Using your contact information to send you regular news about travel-related products and services. You can unsubscribe from email marketing communications quickly, easily and at any time. All you need to do is click on the ‘Unsubscribe’ link included in each newsletter or other communication.

4. Communicating with you: There might be other times when we get in touch, including by email, by post, by phone or by texting you. Which method we choose depends on the contact information you’ve previously shared.
   We process the communications you send to us. There could be a number of reasons for this, including:

• • Responding to and handling any requests you have made.

• • If you have started but not finished a reservation online, we might contact you to invite you to continue with your reservation.

• • When you use our services, we might send you a questionnaire or invite you to provide a review about your experience with Villa Cascata and your stay at the villa.

• • We also send you other material related to your reservations, such as how to contact us if you need assistance while you’re away, and information that we feel might be useful to you in planning or getting the best out of your stay at the villa. We might also send you material related to upcoming reservations or a summary of previous reservations you made.

5. Improving our services: We also use personal data for analytical purposes and service improvement. This is part of our commitment to making our services better and enhancing the user experience.

In this case, we use data for testing and troubleshooting purposes, as well as to generate statistics about our business. The main goal here is to get insights into how our services perform, how they are used, and ultimately to optimise and customise our website and apps, making them easier and more meaningful to use.

6. Customer reviews and other destination-related information: During and after your stay, we might invite you to submit a review. We can also make it possible for the people you’re travelling with or whom you’ve booked a reservation for to do this instead.

By completing a review, you’re agreeing that it can be displayed on, for example, the relevant information page on our website, on our social media accounts, or on the online platform of the relevant Villa Cascata or business partner’s website. This is to inform other travellers about the quality of the service you used or any other experiences you choose to share.

7. Promotion of a safe and trustworthy service: To create a trustworthy environment for you, Vila Casaca and our business partners might use personal data to detect and prevent fraud and other illegal or unwanted activities.

Similarly, we might use personal data for risk assessment and security purposes, including the authentication of users and reservations. When we do this we may have to stop or put certain reservations on hold until we’ve finished our assessment.

8. Legal purposes: Finally, in certain cases, we may need to use your information to handle and resolve legal disputes, for regulatory investigations and compliance, to enforce the villacascata.com online reservation service terms & conditions or to comply with lawful requests from law enforcement.

Providing your personal data to villacascata.com is voluntary. However, we may only be able to provide you with certain services if we can collect some personal data. For instance, we can’t process your reservation if we don’t collect your name and contact details.

If we use automation to process personal data which produces legal effects or significantly affects you, we will always implement the measures required to safeguard your rights and freedoms. This includes the right to obtain human intervention.

To process your personal data as described above, we rely on the following legal bases:

As applicable, for purpose A and B, villacascata.com relies on the legal basis that the processing of personal data is necessary for the performance of a contract, specifically to finalise and administer your reservation.

If the required personal data is not provided, villacascata.com cannot finalise the reservation, nor can we provide customer service. In view of purposes G, villacascata.com relies on its legitimate commercial business interest to provide its services, to prevent fraud and to improve its services.

When using personal data to serve Booking.com’s or a third party's legitimate interest, Booking.com will always balance your rights and interests in the protection of your personal data against Booking.com’s rights and interests or those of the third party. For purposes H, Villa Cascata also relies, where applicable, on compliance with legal obligations (such as lawful law enforcement requests).

Finally, where needed under applicable law, Villa Cascata will obtain your consent prior to processing your personal data, including for email marketing purposes or as otherwise required by law.

If you wish to object to the processing set out under C to G and no opt-out mechanism is available to you directly, please contact us at [email protected].

 

How does Villa Cascata share your data with third parties?

In certain circumstances, we’ll share your personal data with third parties. These third parties include:

1. Our management agenc : - In order to complete your reservation, we transfer relevant reservation details to the management team . This is one of the most essential things we do for you.

The details we share can include your name, contact and payment details, the names of the people accompanying you and any other information or preferences you specified when you made your reservation.If you have a query about your reservation, we may contact the management team to handle your request. We will forward your personal contact details made during the booking to them for further handling (assuming you’ve provided us with those details).

In cases of reservation-related disputes, we may provide the managemtn team with your contact details, including your email address and information about the reservation process needed to handle the dispute.

Please note that, sometimes, at the direction of the Trip Provider, we will need to share your personal data with parties related to the management team in order to finalise and administer your reservation. These parties might include service providers who are handling the data on the management agency’s behalf.

2. Third-party service providers: We may use service providers from outside of Villa Cascata to support us in providing our services. These include:

• • Concierge services

• • Fraud detection and prevention (including anti-fraud screening)

• • Payment
    We use third parties to process payments, handle chargebacks or provide billing collection services. When a chargeback is requested for your reservation, either by you or by the holder of the credit card used to make your reservation, we need to share certain reservation details with the payment service provider and the relevant financial institution so they can handle the chargeback. This may also include a copy of your reservation confirmation used to make your reservation. We may share information with relevant financial institutions, if we consider it strictly necessary for fraud detection and prevention purposes.

• • Marketing services
    We integrate our data captioning system will digital marketing tools and systems (such as Mailchimp). Your personal data, including your name and email address, will be securely stored on these third party systems to deliver marketing material, advertisements and news updates to you. You can opt-out at any time by Unsubscribing to the email or by contacting [email protected].

4. All service providers are required to continue to adequately safeguard your personal data.
5. Competent authorities: We disclose personal data to law enforcement to the extent that it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud, or if we are otherwise legally obliged to do so. We may need to further disclose personal data to competent authorities to protect and defend our rights or properties, or the rights and properties of our business partners.

The transmission of personal data, as described in this Privacy Statement, may include overseas transfers of personal data to countries whose data protection laws are not as comprehensive as those of countries within the European Union.

Where required by European law, we will only transfer personal data to recipients that offer an adequate level of data protection. In these situations, as may be required, we make contractual arrangements to ensure that your personal data is still protected in line with European standards. You can ask us to see a copy of these contractual agreements by contacting us at [email protected]

 

How does Villa Cascata make use of social media?

At Villa Cascata, we use social media in different ways. We use it to facilitate the use of online reservation services, but also to promote, improve and facilitate our own services.

Note that the use of social media features can result in the exchange of personal data between villacascata.com and the social media service provider, as we describe below. You are free not to use any of the social media features available to you.

Integration of social media plugins. We have also integrated social media plugins into the villacascata.com website. This means that when you click on one of the buttons (such as Facebook’s ‘Like’ button), certain information is shared with these social media providers.

If you’re logged into your social media account at the same time, your social media provider may relate this information to your social media account. Depending on your settings, they might also display these actions on your social media profile, to be seen by others in your network.

 

What security and retention procedures does Villa Cascata put in place to safeguard your personal data?

We have procedures in place to prevent unauthorised access to, and the misuse of, personal data.

We use appropriate business systems and procedures to protect and safeguard the personal data you give us. We also use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorised personnel are permitted to access personal data in the course of their work.

We’ll keep your personal data for as long as we think it's necessary to enable you to use our services or to provide our services to you (including maintaining your Villa Cascata account), to comply with applicable laws, resolve any disputes and otherwise to allow us to conduct our business, including to detect and prevent fraud or other illegal activities. All personal data we keep about you is covered by this Privacy Statement.

 

How can you control the personal data you’ve given to Villa Cascata?

We want you to be in control of how your personal data is used by us. You can do this in the following ways:

1. You can ask us for a copy of the personal data we hold about you,

2. You can inform us of any changes to your personal data, or you can ask us to correct any of the personal data we hold about you. As explained below, you can make some of these changes yourself when you have a user account,

3. In certain situations, you can ask us to erase, block, or restrict the processing of the personal data we hold about you, or object to particular ways in which we are using your personal data,

4. In certain situations, you can also ask us to send the personal data you have given us to a third party,

5. Where we are using your personal data on the basis of your consent, you are entitled to withdraw that consent at any time subject to applicable law, and

6. Where we process your personal data based on legitimate interest or the public interest, you have the right to object to that use of your personal data at any time, subject to applicable law.

We rely on you to make sure that your personal information is complete, accurate and current. Please do let us know about any changes to, or inaccuracies in, your personal information as soon as possible.

If you want to exercise your right of access or erasure, all you need to do is to request your data to be deleted by contacting us at [email protected]. 

If you’d like to object to your personal data being processed on the basis of legitimate interest and there’s no way to opt out directly, please contact us at [email protected].