Payment Terms & Booking Information
Thank You for Choosing Villa Cascata
We are delighted that you have chosen Villa Cascata for your holiday. Our aim is to make your stay as enjoyable and stress-free as possible.
If you have any questions before or during your stay, we are always happy to help.
Contacting Us
Before Your Arrival
For booking enquiries or general questions, please contact us:
Email: holiday@villacascata.com
During Your Stay
If you require assistance during your stay, including urgent property matters such as:
- Loss of electricity
- Water supply issues
- Air conditioning faults
- Locked out of the property
- Security concerns
Please contact us immediately.
Emergency Telephone: +44 7974 351497
For non-urgent enquiries, please email holiday@villacascata.com, and we will respond as soon as possible.
Guest Registration
Before your arrival, we will ask you to complete:
- Guest Booking Form
- Guest Registration Details
- Security Deposit Information
Under Portuguese law, we are required to register the details of all guests staying at Villa Cascata with the relevant Portuguese authorities responsible for guest accommodation registration.
To comply with these legal requirements, we will ask for:
- Full name
- Date of birth
- Nationality
- Passport or national identity details
- Country of residence
Your personal information will be processed securely and only for lawful purposes in accordance with our Privacy Policy.
Booking & Payments
Booking Deposit
A 30% non-refundable deposit is required to confirm your booking.
The deposit should normally be paid within 72 hours of your reservation unless otherwise agreed in writing.
Final Balance
The remaining balance, together with the Security Deposit, must be paid 10 weeks before your arrival date.
Bookings made within 10 weeks of arrival require full payment at the time of booking.
Payment Method
Payments are accepted by bank transfer in Euros (€).
Our bank details will be provided with your Booking Confirmation.
Please note that international bank charges or currency conversion fees are the responsibility of the guest.
Security Deposit
A refundable Security Deposit of €500 is required before arrival.
The deposit helps protect against:
- Damage to the property
- Missing items
- Additional cleaning
- Lost keys or garage remotes
- Breaches of the Villa House Rules or Cascata Village Regulations
The Security Deposit is normally refunded within 15 days of departure following inspection of the property.
We understand that accidents can happen. If anything is damaged during your stay, please let us know as soon as possible so we can resolve the matter fairly and promptly.
Cancellations
The booking deposit is non-refundable.
If you cancel:
- More than 60 days before arrival – the final balance will not normally be payable.
- Less than 60 days before arrival – the full booking cost remains payable.
No refunds can be given for:
- Early departures
- Unused nights
- No-shows
We strongly recommend that all guests purchase comprehensive travel insurance at the time of booking.
Check-in & Check-out
Check-in
From 4:00 pm (16:00)
Check-out
By 10:00 am
Where possible, we are happy to accommodate early check-in or late check-out requests, subject to availability.
Please ask in advance.
House Rules
To ensure that everyone enjoys their stay, we kindly ask guests to:
- Respect our neighbours.
- Observe the Cascata Village Quiet Hours (10:00 pm – 7:00 am).
- No parties or events.
- No smoking inside the villa.
- No pets unless agreed in writing before arrival.
- Treat Villa Cascata with care and respect.
- Follow the Condominium Rules Guest Code of Conduct & Conditions of Stay.
- Villa Cascata Guest handbook -Terms & Conditions & Property Guide
- The Lead Guest is responsible for ensuring that every member of the booking party complies with these requirements.
Lost Keys & Lockouts
Please keep your keys with you whenever leaving the property.
If you become locked out or lose your keys, we will arrange assistance as quickly as possible.
Please note that locksmith charges and out-of-hours call-out costs are the responsibility of the guest and will be charged at the locksmiths cost.
Travel Insurance
We strongly recommend that all guests have comprehensive travel insurance covering:
- Cancellation
- Medical expenses
- Travel disruption
- Personal belongings
- Public liability
Villa Cascata does not provide travel insurance and cannot accept responsibility for losses that would normally be covered by an appropriate insurance policy.
Important Information
While we will always do everything reasonably possible to ensure you have an enjoyable stay, Villa Cascata cannot accept responsibility for circumstances beyond our control, including:
- Flight delays or cancellations
- Adverse weather
- Wildfires or flooding
- Power, water or internet interruptions
- Government restrictions
- Public utility failures
- Actions of third-party service providers
If any issue arises during your stay, please let us know immediately. Most problems can be resolved quickly if reported promptly.
Thank You
Thank you for choosing Villa Cascata.
We hope you have a wonderful holiday and enjoy everything that the beautiful Algarve has to offer. If there is anything we can do to make your stay even more enjoyable, please don't hesitate to contact us.
Paul & Jules
Owners – Villa Cascata